In most areas of work, customer service is crucial, no matter the position you hold. If you are working with others outside your company, quality customer service is important to obtain and retain your customers. Within your organization, customer service is also necessary to demonstrate...
Hand washing is just as important as ever before, to help prevent the spread of germs. While hand washing is a requirement at any medical facility, many individuals follow the practice on a day-to-day basis at home. One of the ways germs can come in...
The month of October is dedicated each year as residents’ rights, which focuses on individuals living in long-term care facilities. A long-term care facility provides services to those who are no longer able to live independently. As a resident of a long-term care facility, there...
According to Health.gov, 9 out of 10 adults do not have the health literacy to manage their health and prevent disease. As mentioned previously, health literacy is how patients gather, process and understand health information and then use those to be able to make informed...
In any type of healthcare service, it is important to get to know your audience. Understanding your audience is necessary for the success of your service. Without knowing the specifics of your audience, you cannot make healthcare individualized or specific. Some questions to ask yourself...
Many of us have gone through cultural competency training either at work or in a class. Many more of us have encountered situations that have increased our knowledge of cultural competency in our everyday lives. This could have been an encounter with a person or...
There are medical specialists for the heart, the skin, cancers, child health, the respiratory tract, the nervous system and much more. Geriatrics is a medical specialty that focuses on the healthcare of those who are aging. As all of us age and as many are...
March 11th through March 17th is 2018‘s Patient Safety Awareness week. This week is dedicated to focusing on improving patient safety and recognizing that we can all play a part in this effort. According to the Campaign for Patient Safety 4 out of 10 Americans report to have...
As a healthcare worker, it is very important to remember to keep a patient's information private and confidential. Talking with a co-worker at break time or in passing about a patient can be a potentially inappropriate time. We must always remember to be vigilant in...
As a healthcare worker, it is very important to remember to keep a patient's information private and confidential. Talking with a co-worker at break time or in passing about a patient can be a potentially inappropriate time. We must always remember to be vigilant in...