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Refunds and Other Policies

You can enroll in our courses by paying a non-refundable registration fee up front and you can then make payments on the balance. You can make the payments any way you choose at any time you choose as long as the course is paid before the course start date.

For scheduled courses, balances must be paid in full prior to the course start date. If payment in full has not been received, you will be taken out of the course. You will forfeit your Registration Fee.

For open enrollment courses, you must pay the full amount to be admitted to the classroom. If a payment has not been made within 30 days of enrollment you will be taken out of the course. You will forfeit your Registration Fee.

For hybrid courses like the Certified Nurse Aide and Medication Aide,  Full payment will need to be made the day before the course begins or if the course becomes full, whichever comes first.  Staff will contact you if the course becomes full to discuss full payment.  

We Care Online courses and programs are exempt from the requirement to issue 1098-T statements since our courses and programs are non-credit. We do not have to file Form 1098-T.  Additionally, our courses are not deductible for the “qualified tuition payments” deduction. However, we do not provide legal or tax advice, and suggest consulting your own legal or tax professional

By enrolling in your course you are giving We Care Online permission to the following:

  • The information supplied in the form is accurate and complete to the best of your knowledge.
  • You have basic knowledge in computer usage or have someone willing to assist you with this course and obtaining your assignments. You understand, if you have computer difficulties, the help section in Canvas is available should you need assistance. If you need help with the content of the course, your instructor will be available via email or phone number that has been supplied in the course syllabus.
  • You will be responsible for your own work with this on-line course. You will treat this course as a serious learning adventure as well as an addition to your education in Health Care.
  • You give permission to We Care Online, LLC to run a background check on the information provided in the form, as needed by the clinical facility.
  • You give permission to We Care Online to use your photographic likeness in all forms and media for advertising, trade, and any other lawful purposes.
  • You know private patient information such as state of health, finances, and relationships will be shared with you during lab/clinical sessions.  You know ethically and legally, you must protect the confidentiality of this information and should not tell anyone except  the members of your health care team with whom you work. You will follow HIPPA (Health Insurance Portability and Accountability Act) and you understand that if you break the rules that protect patient privacy, you can be fined and/or imprisoned.


Please read these important FREQUENTLY ASKED QUESTIONS. Click here.

This policy aims to ensure that students are treated justly and fairly, by providing a straightforward process for dealing with complaints of discrimination, sexual harassment and vilification.

The process for dealing with complaints or grievances is as follows:

  • A complaint can be made to any Instructor, Teacher Assistant or Employee of We Care Online. The complaint does not have to be in writing. It can be made via telephone by calling 888-932-2501.
  • The complaint will be dealt with fairly and in good faith: there will be no victimization as a result of making a complaint The complaint will be dealt with confidentially.
  • The complaint will be dealt with as a matter of priority.  The official complaint will be investigated within 24 hours (excluding weekends and holidays) of the complaint being lodged, and the complaint process will be completed within 7 working days.
  • If the outcome is not acceptable to the parties, an appeal can be made to Cindy Gray, CEO to review the complaint. She can be reached via email: Cindy@wecareonlineclasses.com.
  • This policy is in place per K.S.A. 74-32,169. Grievances may also be directed to Kansas Board of Regents.
  • We Care Online will review this policy and process every twelve months.
  • The assignments must be 100% complete for each unit.
  • A grade average of 70% must be maintained in order to complete the class. (Some course may require a different percentage. Please check your course syllabus.)  In some cases, the course may be Pass/Fail.
  • The student must participate on the Discussion Board.
  • When deadlines are posted, they must be adhered to.
  • Students must complete their own assignments.


Grades are submitted and tracked via the online classroom.  Assignment and testing grades are automatically calculated and immediately available to both the student and the instructor.   The instructor is available if the student has questions regarding questions missed.  In some cases, feedback is immediately available within the assignment.

Course must be completed in its entirety, by the end of the course, to receive a Certificate of Completion from We Care Online. Certificates will be emailed at the end of the course.

You may order a duplicate or replacement Certificate of Completion. Click Here

We Care Online reserves the right to reschedule or extend your course in the event of power failure, technical issues or when the number of students enrolled is too small.

Back up instructors for the online portion of the class are available in the event the online course instructor becomes unavailable.

We Care Online does not guarantee employment after completion of your course.

The student has a right to cancel this enrollment agreement and obtain a refund prior to the course start date.  If the student wishes to withdraw totally from the program, they may cancel this order by filling out this form. Refunds will not be processed until this Refund Request form is approved.

  • 0 – 25% or 3 days complete (whichever comes first)…. 100% refund of tuition
  • 26 – 100% complete……………… No refund of tuition
  • any monies due to a student shall be refunded within 60 days from the last day of attendance or within 60 days from the receipt of payment if the date of receipt of payment is after the student’s last date of attendance;


The Registration Fee is non-refundable. Course transfers can be recorded one time without paying the Registration Fee. The second course transfer will incur the Registration Fee again.


Your course may require proof of certain licenses or identity.  Please fax or mail a copy of the required items.  Failure to provide items needed may result in a non-passing grade for the course. Please check the syllabus for any additional items needed for your course.

We Care Online reserves the right to refuse service or cancel this order at any time. No refund will be given in the event the student fails to comply with academic, attendance or financial requirements.  In the event We Care Online cancels this order due to student misconduct, a refund will be made to the buyer based on the time line below. The Registration Fee is non-refundable.

If course is cancelled by We Care Online after the course begins:

  • 0 – 25% complete…………………. 100% refund of tuition
  • 25 -50% complete………………… 50% refund of tuition
  • 50 – 100% complete……………… No refund of tuition

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