Reliable, trustworthy, and skilled caregivers were the most important factor in leading a consumer to be “very satisfied” with his or her long-term care, according to a report prepared for The SCAN Foundation by LifePlans, Inc.

The researchers therefore conclude that advanced training for caregivers — including direct-care workers in all care settings — could help boost overall satisfaction levels among consumers.
“Such training could help to identify the source of unmet needs, emphasize the importance of the personal dimension of caregiving — not just the technical — and assure that paid caregivers have a thorough understanding of the criticality of building trust and communication with the care recipient,” the researchers write.

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