WCO Blog

What is patient rapport?  Rapport is something between people that shows a close or harmonious relationship and can include an understanding of feelings, ideas, communication and more.  Patient rapport is this relationship between the healthcare provider and the patient.  Rapport can be something that takes time to build and is something that you can work […]

In adults over 65, one in four people experience a fall.  Falling can be very harmful for adults and can lead to more health complications such as broken bones or head injuries. However, falling is not a normal part of aging.  Therefore, it is important to consider some of the risk factors that can lead […]

In our current healthcare world, most patient information is stored in computer systems and accessed through various technology outlets.  Technology has allowed patient care to improve in the areas of provider communication, quality of patient care, efficiency, education and more.  Patient safety is also an area of patient care that has greatly improved with technology.  […]

Tuesday October 15, 2019: National Pharmacy Technician Day! Help us celebrate all the Pharma Techs out there by showing support and appreciation for all the work they do.  If you are one of them, we thank you for the work you do to ensure our pharmacies are kept safe, organized and run efficiently.  Not to […]

A warm handoff can be an important part of your patient care routine.  It is important to the patient, the previous healthcare provider and the current healthcare provider so that the best possible care can be given.  A warm handoff can reduce the risk of important patient needs slipping through the cracks.  If you are […]

Today, there are many online resources available to learning about a healthcare provider, from their education to reviews about what other people think of them to their job history.  It is important as a patient in the healthcare field to choose the right healthcare provider for you.  Receiving recommendations from a current healthcare provider or […]

A vital part of the healing process comes when a patient trusts the care team around them.  Shift changes or other transitions in a care team can add undue stress unless done tactfully.  This is where a “warm handoff” comes in. A warm handoff is a thorough connection between current and new healthcare treatment and […]

The month of September is recognized nationally as cholesterol education month.  Today in the United States, it is estimated that over 100 million adults over the age of 20 have high cholesterol.  High cholesterol can affect children, adolescents, young adults and older adults.  Therefore, it is important to know about your cholesterol and the cholesterol […]

One of the top customer service skills one can acquire is patience.  Patience is defined in the dictionary as being able to wait for a long time without becoming upset.  In most fields of work and especially within the healthcare field, patience is necessary.  Being equipped with patience allows you to provide the best possible […]

Having good mental health is important to feeling well overall.  Your mental health can impact your physical health, your relationships, your self-view, your mood, your thinking and so much more.  Sometimes mental health problems are not noticed until significant symptoms are present.  Maintaining good mental health is taking care of yourself and putting in effort […]

What does accreditation mean for a healthcare organization? Many organizations have accreditations which help them to maintain compliance and standards of law, as well as measure progress and comparison to other organizations.  Accreditation is not mandatory in healthcare settings, but many hospitals and other facilities take part to ensure the progress and quality of their […]

Whether you are preparing to memorize information for a class or an exam or a new job, new information can be challenging to learn.  For some people, reading information and studying comes easier.  For others, tricks and techniques need to be used to recall information quickly.  Learning new information can be a skill that is […]