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nursing assistant

Phone Call Etiquette

Phone Call Etiquette

A lot of healthcare professionals today spend some or part of their day on the telephone. Whether interacting with patients, family, other health professionals or

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Patient Rapport

Patient Rapport

What do you know about patient rapport? Patient rapport consists of a harmonious relationships between people that can include an understanding of feelings, ideas, communication

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The 70-20-10 Rule

Have you heard of the 70-20-10 model? This principle rule can be applied in many areas of life including finances, learning, development, leadership, planning and

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