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Building Patient Rapport

What is patient rapport?  Rapport is something between people that shows a close or harmonious relationship and can include an understanding of feelings, ideas, communication and more.  Patient rapport is this relationship between the healthcare provider and the patient.  Rapport can be something that takes time to build and is something that you can work to improve upon.  It is also something that is continuous and must be managed throughout the working relationship.
Why is patient rapport important?  Rapport is important because it builds trust between the patient and the healthcare provider.  It can also create an environment where the patient and provider can feel safe and mutual respect is present.  Having patient rapport can increase your workflow with each other and allow for a smooth interaction.  Rapport is a part of good customer service and ultimately great patient care.
How can I build patient rapport?  Whether you are the healthcare provider or the patient and looking to increase your rapport building skills, there are things you can take to start building rapport.  Rapport is not a skill that is often taught in school or educational settings.  Rather it is something that is often learned on the job.  A first great step to building patient rapport is having good eye contact when interacting with them.  Showing interest in the other person and making your conversation more personal can also build rapport.  In any trust building relationship, having open communication and actively listening to them is also necessary.  Knowing your audience and matching their demeanor can also prove to build rapport.  Lastly, showing empathy to the other person can go a long way.
For additional ideas on building rapport and for the source, click here: https://www.nursechoice.com/traveler-resources/how-to-build-rapport-with-patients-7-effective-tips-for-rns/?mobile=0

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