September 2019

A vital part of the healing process comes when a patient trusts the care team around them.  Shift changes or other transitions in a care team can add undue stress unless done tactfully.  This is where a “warm handoff” comes in. A warm handoff is a...

The month of September is recognized nationally as cholesterol education month.  Today in the United States, it is estimated that over 100 million adults over the age of 20 have high cholesterol.  High cholesterol can affect children, adolescents, young adults and older adults.  Therefore, it...

One of the top customer service skills one can acquire is patience.  Patience is defined in the dictionary as being able to wait for a long time without becoming upset.  In most fields of work and especially within the healthcare field, patience is necessary.  Being...

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